Refund & Return Policy

At Carpanter, your satisfaction is our priority. If you're not completely happy with your purchase, we’re here to help.

Returns

We accept returns within 72 hours of delivery for eligible items. To be eligible for a return:

The item must be unused, unassembled, and in its original packaging.

Proof of purchase (receipt or order confirmation) is required.

The item must not be a custom, made-to-order, or final sale item.

To initiate a return, please contact our customer service team at support@carpanter.com, and we’ll guide you through the return process.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original method of payment within 5-7 business days.

Please note: original shipping fees are non-refundable, and return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.

Damaged or Defective Items

If your order arrives damaged or defective:

Notify us within 48 hours of delivery.

Provide photos of the damage/defect and packaging.

We will offer a replacement, repair, or full refund at no additional cost to you.

Non-Returnable Items

The following items are non-returnable and non-refundable:

Custom or made-to-order furniture

Clearance or final sale items

Assembled or used products

Gift cards

Exchanges

We currently do not offer direct exchanges. If you’d like a different item, please initiate a return and place a new order.

If you have any questions, feel free to reach out to us at support@carpanter.com or through our Contact us page.

Thank you for shopping with Carpanter.com

Let me know your store’s specific return window, shipping region, or if you offer in-home pickup — I can customize this further.